RETURNS

Shipping Charges

Destination

Standard

Express

Return Fee

Duties

UK

£17

£29

£17

Included

Albania - €33 €33 Included
Algeria - US$84 US$84 Not Included
Andorra - €33 €33 Included
Argentina - US$63 US$63 Not Included

Australia

-

US$38

US$38

Not Included

Austria

€9

€17

€9

Included

Azerbaijan - US$84 US$84 Not Included
Bahrein - US$56 US$56 Not Included
Belarus - €79 €79 Included

Belgium

€9

€17

€9

Included

Bosnia and Herzegovina - US$33 US$33 Included
Brazil - US$63 US$63 Not Included
Brunei Darussalam - US$56 US$56 Not Included
Bulgaria €16 €21 €16 Included

Canada

-

US$23

US$23

Not Included

Chile - US$63 US$63 Not Included

China

-

US$40

US$40

Not Included

Colombia - US$63 US$63 Not Included
Costa Rica - US$63 US$63 Not Included
Croatia €32 €33 €32 Included
Cyprus €20 €21 €20 Included

Czech Republic

€9

€18

€9

Included

Denmark

€9

€17

€9

Included

Dominican Republic - US$63 US$63 Not Included
Ecuador - US$63 US$63 Not Included
Egypt - US$63 US$63 Not Included
Estonia - US$21 US$21 Included
Finland €16 €21 €16 Included

France

€9

€17

€9

Included

French Guiana - US$63 US$63 Not Included

Germany

€9

€17

€9

Included

Greece

€9

€17

€9

Included

Hong Kong, Sar of China

-

US$40

US$40

Included

Hungary

€9

€18

€9

Included

Iceland - €33 €33 Not Included
India - US$56 US$56 Not Included
Indonesia - US$56 US$56 Not Included

Ireland

€9

€17

€9

Included

Italy

€7

-

€7

Included

Kuwait - US$56 US$56 Not Included

Laos

-

US$43

US$43

Not Included

Latvia €16 €21 €16 Included
Lebanon - US$84 US$84 Not Included
Liechtenstein €16 €33 €16 Included
Lithuania €16 €21 €16 Included

Luxemburg

€9

€17

€9

Included

Macao - US$63 US$63 Not Included
Macedonia - €33 €33 Included
Malaysia - US$56 US$56 Not Included
Malta €20 €33 €20 Included
Mexico - US$56 US$56 Not Included
Monaco €16 €21 €16 Included
Mongolia - US$84 US$84 Not Included
Montenegro - €33 €33 Included
Morocco - US$84 US$84 Not Included

Netherlands

€9

€17

€9

Included

New Zealand

-

US$38

US$38

Not Included

Nigeria - US$84 US$84 Not Included

Norway

€9

€23

€9

Included

Pakistan - US$62 US$62 Not Included
Paraguay - US$63 US$63 Not Included
Peru - US$63 US$63 Not Included
Philippines - US$56 US$56 Not Included

Poland

€9

€18

€9

Included

Portugal

€9

€17

€9

Included

Qatar - US$63 US$63 Not Included

Romania

€9

€17

€9

Included

Saudi Arabia - US$63 US$63 Not Included

Senegal

-

US$43

US$43

Not Included

Serbia - €33 €33 Included
Singapore - US$56 US$56 Not Included
Slovakia €16 €21 €16 Included
Slovenia €16 €21 €16 Included
South Africa - US$63 US$63 Not Included

South Korea

-

US$40

US$40

Not Included

Spain

€9

€17

€9

Included

Sweden

€9

€17

€9

Included

Switzerland

-

€23

€23

Included

Taiwan - US$63 US$63 Not Included
Thailand - US$56 US$56 Not Included
Tunisia - US$84 US$84 Not Included
Turkmenistan - US$84 US$84 Not Included
United Arab Emirates - US$56 US$56 Not Included

United States

-

US$29

US$29

Included

Uruguay - US$63 US$63 Not Included
Venezuela - US$63 US$63 Not Included
Vietnam - US$63 US$63 Not Included

 


Returns

You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.

In order to return your order you need to complete the online return procedure by clicking on the following link. Your return request will be notified to our Customer Care, who will evaluate whether to authorize it or not: the authorization from the Customer Care will be confirmed by an email.

Please use a pre-paid return label included with your order.
You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.

Returns that do not meet our policy will not be accepted.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 10 working days.

If you have any further question, please email us at customercare@colvilleofficial.com or call us at +39 049 859 7733